Privacy Policy

1. Information We Collect

GadiGuard Roadside Assistance collects information to provide better services to all our users. We collect information in the following ways:

• Personal Information: When you request service, we collect your name, phone number, email address, vehicle details, and location information.
• Location Data: When you use our location sharing feature, we collect precise GPS location to dispatch the nearest service partner.
• Communication Data: We may record call and WhatsApp communications for quality and training purposes.
• Usage Data: We collect information about how you interact with our website and services.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our roadside assistance services.
• Dispatch the nearest service partner to your location.
• Communicate with you about your service request.
• Send important updates, service alerts, and promotional offers (with your consent).
• Ensure the safety and security of our users and partners.
• Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• With Service Partners: Your name, phone number, location, and vehicle details are shared with our verified service partners to fulfill your request.
• With Your Consent: We may share information when you give us explicit permission.
• For Legal Reasons: If required by law or to protect the rights and safety of GadiGuard, our users, or the public.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and restricted access to personal data.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service request records are typically retained for 7 years for operational and legal purposes.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal limitations.
• Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at support@gadiguard.in.

7. Cookies and Tracking

Our website uses cookies to enhance user experience, analyze site traffic, and improve our services. You can control cookie preferences through your browser settings. Third-party services like Google Analytics may also use cookies to provide usage insights.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to have it removed.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any linked websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: support@gadiguard.in
• Phone: +91 79944 66044
• Address: Kerala, India